THE ALL-IN-ONE PLACE FOR YOUR TRAINING & PRACTICE NEEDS

CAMP, COACHING CLINICS & SHOWCASE POLICIES:

​All camps, coaching clinics and showcase sales are final. We will issue a credit if players are unable to attend a camp they are signed up for. We will prorate any days of camp missed due to weather or outside circumstances for another camp, coaching clinic or showcase. Credits are only transferable to other TBW one day or week-long camps, coaching clinics or showcases. If players do not attend a camp they signed up for and there was no communication, no refund or credit will be issued. Credits from camps, coaching clinics or showcase registrations purchased from our Owings Mills or Columbia locations may be used interchangeably in Owings Mills or Columbia. Franchise locations (such as Forest Hill) operate independently any credits from that location may only be used at the Forest Hill location. 


PRIVATE/GROUP/TEAM INSTRUCTION POLICIES:

● All sales are final; no refunds, no exceptions.

● There are no refunds or credits for missed lessons, 24 hours noticed is required

●  All lesson packages must be completed prior to the expiration date or the remaining lessons will be forfeited.

●  Lesson packages expire within 6 months from the purchase date.

●  Lesson packages are not transferable. Packages purchased from our Owings Mills or Columbia locations may be used interchangeably in Owings Mills or Columbia. Franchise locations (such as Forest Hill) operate independently any packages purchased from that location may only be used at the Forest Hill location.​


PHOTO AND AUTOGRAPH POLICY:

​Photos and autographs are limited to one photograph and one autograph per registrant per instructor. Autographs and photos are permitted only during designated times. To speed up the process, all autographs will be signatures only (no custom messages), unless announced.


GIFT CERTIFICATE POLICY:

Please review the following policy to understand how gift certificates may be used:

1. Redemption

  • Gift certificates are redeemable for services only at The Baseball Warehouse Owings Mills and Columbia locations and cannot be used for purchases through third-party vendors. 

  • To redeem, present the physical or digital certificate at the time of your lesson, camp or clinic.

  • Certificates are not redeemable for cash and cannot be used to purchase additional gift certificates.


2. Expiration

  • Gift certificates expiration date will be listed on the physical certificate, unless prohibited by law. If no expiration date is listed you may use anytime but must have the original physical certificate to submit.

  • Expired certificates will not be honored.


3. Non-Refundable & Non-Transferable

  • All gift certificate sales are final. No refunds or exchanges.

  • Gift certificates are non-transferable and should be treated like cash. Lost, stolen, or damaged certificates will not be replaced.


4. Partial Use

  • If the total value of a purchase is less than the value of the certificate, the remaining balance will be retained for future use.

  • Remaining balances cannot be redeemed for cash.


5. Promotional Gift Certificates

  • Promotional gift certificates (issued free as part of a promotion or giveaway) may carry additional restrictions, including shorter expiration dates and limited redemption options.


6. Fraud

  • The Baseball Warehouse reserves the right to refuse any gift certificate that appears altered, duplicated, or fraudulent.



For questions regarding your gift certificate, please contact us at Jaclyn@thebaseballwarehouse.com